Archive for April, 2009

E-Discovery on the Cheap

Thursday, April 30th, 2009

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With the economy down, the new mantra for clients is “more for less.” As litigation budgets shrink, litigation teams are forced to deal with the enormous volume of documents produced in e-discovery without the benefit of large teams of paralegals or expensive outside vendors.

The good news for lawyers is, less can be more. Through strategic planning, careful organization and technological savvy, costs can be cut significantly by improving efficiency. Many of the biggest budget-busters in e-discovery can be eliminated by maximizing the potential of a lean litigation team.

The key to maximizing cost-effectiveness is structure and planning through a project-based approach. Experienced litigators know the textbook discovery process strategies, but going “back to basics” is essential to cost-effective compliance in a down economy. The three building blocks of every e-discovery project should be: (1) planning at the outset, (2) selecting appropriate tools for document management, and (3) communicating and defining roles.



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Taking control of e-mail

Wednesday, April 29th, 2009

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Remember when “You’ve got mail” alerts were thrilling?

The e-mails that now pour into office inboxes and spill onto BlackBerry devices have left some workers feeling so bogged down they can find little time to do anything else.

“We’re like frazzled lab rats, being poked and prodded and beeped and pinged,” says Maggie Jackson, author of Distracted: The Erosion of Attention and the Coming Dark Age.

The average worker receives 200 e-mails a day, according to the business and technology research firm Basex in its report Information Overload: We Have Met the Enemy and He Is Us.

It’s an unfortunate irony that a system once lauded for its promises of efficiency has filled days at the office with wasted, fragmented time. Basex found e-mail and other interruptions decrease U.S. productivity at a cost of more than $650 billion US a year for billions of lost worker hours.

Constant access to information, communication and technology has becomes such a big issue, experts say, its implications go beyond a lack of productivity and focus at work. E-mail and information overload also eats into the quality of work relationships as well as those at home.

“Attention is the bedrock to learning, memory, social connection and happiness,” Jackson says.

But office culture has developed to reward immediacy over focus, so attending to what’s new at any given moment takes precedence over long-term goals. The result? A series of interruptions, such as e-mail, that get in the way of the big-picture goals.

Checking e-mail can also be an all-too-tempting alternative to work. And like any form of procrastination, sometimes taking care of e-mail feels so good.

“E-mail is being used like a drug to get a hit of accomplishment when one feels he is spinning his wheels,” says technology analyst Craig Roth in his blog, KnowledgeForward.

….

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The E-Mail Handshake, online negotiating

Tuesday, April 28th, 2009

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THERE are few things that New Yorkers react to more quickly than the trilling of a smartphone as it signals the arrival of an e-mail message.

Jennifer S. Altman for The New York Times
BLACKBERRIAN Andrea Daniels of Warburg Realty handled two transactions for a client almost entirely by e-mail.
With lightning speed they respond to e-mail messages on the street, in cabs, on buses, standing in line at Starbucks, the instant their Q train emerges from darkness onto the Manhattan Bridge.

So perhaps it should come as no surprise that many real estate deals involving multimillion-dollar apartments and complicated co-op board applications are also now being done electronically.

In the current market, with fewer apartments being sold and buyers waiting to scrape the bottom of the market, many brokers say that the immediacy of e-communication often helps them keep deals alive.

However, the art of negotiation takes on a whole new meaning online and raises a host of new questions.

Can a negotiation be conducted entirely via e-mail? How much and what kind of information can be shared online? Are there times when agents and clients should put their BlackBerrys away and pick up the telephone? Are exclamation points and smiley faces unprofessional?

“It’s a different type of written negotiation that people in the industry have never been trained for,” said Diane Levine, the downtown brokerage manager for Sotheby’s International and a lawyer by training. She says she is always cautious before putting anything in writing, even in an e-mail message.

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E-Mail Slang Reveals Your Secrets

Monday, April 27th, 2009

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More than half of Web users make judgments about the sender of an e-mail based on the language they use, says GMX.

According to the free Webmail service’s ‘E-mail Britain’ study, 40 percent of Brits make judgements about a sender’s intelligence, while 20 percent said they determine the sender’s age from the content of the e-mail. A further 16 percent said they make assumptions about people’s social status from the language they use in an e-mail.

The research revealed that younger Web users make more assumptions about intelligence, age, and social status than older surfers. Meanwhile, one in three Brits admitted to adapting the language and style of their e-mail to create their own identity.

GMX also said that e-mail is frequently used by Brits to avoid stressful face-to-face or telephone conversations. Of those surveyed, 27 percent said they prefer to use e-mail to converse with companies that make them nervous while 36 percent revealed they would use e-mail in a bid to ask someone on a date.

The study also found that 26 percent of women hide their true feelings by using emoticons in e-mails, compared to just 13 percent of men.

“E-mail is today a highly valued means of communication for most Britons. Most people now make social judgements based on the e-mails they receive and care about their own e-mail identity, which means that an individual’s approach to their e-mail has never been so important,” said Eva Heil, managing director of GMX.

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An Alternative Way To Remove Yourself From Unwanted Email Lists

Sunday, April 26th, 2009

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April 24th, 2009
Are you getting too many messages from some email subscription you don’t want anymore, or don’t even remember joining? Maybe it’s a weekly newsletter from your local community center, or news alerts for your favorite sports team. I was getting plenty of them, and was frustrated by trying to remove myself from a few. Sometimes you need to jump through some hoops to remove yourself, like requiring you to log in to some website…but you don’t remember the username and password. Isn’t there an easier way to remove yourself? There is, and it’s hidden in plain sight.

*Don’t try this method with obvious spam — this will only work with legitimate Email Lists. If you give a spammer any indication that your email address is real and still “alive”, you will only get more spam.

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Email Archiving is Insurance against eBlackmail

Saturday, April 25th, 2009

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A couple of previous corporate situations in France and Japan highlight the importance for companies to implement archiving systems. Email is the primary communication source for companies being able to track historical information. With both the Kerviel-Société Générale and Livedoor scandals, employee email and instant message archived records were critical to the companies as the scandals unfolded. This included executive communications, as well.
Both situations are reminders that these days electronic messages are a constant way of life for all business professionals. For company self preservation, it is important to keep track of commitments employees have made or have not been making on behalf of the organization. This is where archiving systems facilitate in maintaining message communications, while protecting a company’s business interests. As innovative new technologies, like the iPhone, move messaging outside the constraints of the traditional corporate IT infrastructure, an organization must strive to capture all instances of employees’ business related messages. This requires that archiving be taken out of employee’s hands.
A fake email supposedly coming from Deutsche Bank led the French bank Société Générale to realise that something was not kosher with transactions being made by a junior trader, Jérôme Kerviel. An investigation was initiated when bank management concluded Mr. Kerviel had exposed it to 50 billion euros of potential liability. All of Jérôme’s messages stored by the bank came under scrutiny.

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Email: Still the One for Developers

Friday, April 24th, 2009

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Email was born sometime between 1965 and 1970, depending on how you define its genesis, and by 1980 it was considered by many to be the killer app. It drove the proliferation of PCs in the workplace and allowed people all over the world to work together.

SMS texting and tweeting can take some credit for email’s slow decline. However, it remains the most widely used application — just ask the U.S. government.

Even in tech-savvy cities, texters and tweeters account for only about a tenth of electronic communications recipients, according to GovDelivery, the largest provider of government-to-citizen communications.

In spite of its popularity with the general public, clunky old email certainly isn’t the fastest tool in the communications corral anymore, nor is it the most efficient.

“When you reach a ‘critical mass,’ even of two people, email just doesn’t work,” said Rosie Pongracz, director of product marketing at CollabNet, a California-based application lifecycle management (ALM) platform provider. “Enterprises need workflow management, and they need to document it.”

Email isn’t a project management tool; it wasn’t designed to be. So why do developers, who typically work as part of large, geographically dispersed teams — taking advantage of screaming fast transfer rates in almost all they do — still rely on email? Among email’s hard-to-ignore features are a quick, often free startup, and the fact that it is accessible to just about everyone

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Five Easy Steps To E-Mail Organization

Thursday, April 23rd, 2009

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This week, we move onto a topic near and dear to everyone’s heart: e-mail organization. To establish an e-mail filing system that allows you to process and access past e-mails quickly and easily, use one or more of the following methods to archive and prioritize messages:

#1. File by client name. If your work is account based, with lots of different clients, it makes sense to set up a folder for each customer; for example: Client A, B, C and D. However, if you have several hundred clients to keep tabs on, create general folders that divide the clients into broader categories; for example: Engineering clients, retail clients, banking clients, healthcare clients etc.

#2. File by product or service. If your work has more to do with products and services than clients, make general folders for all the main product and service categories that you deal with. For example, the products folders might be labeled: Flab fighter, joyful gerbil, kitty crave, turtle polish and catnip sauce. Examples of service folders might be: Consulting, speaking, training, writing etc. Within these folders, place all related topics en masse, or with subfolders for each product or service category.

#3. File by project. Some people prefer a project-based filing system, in which folders are created for each of the major projects you are working on. For example: New web site, quarterly sales, annual picnic, family reunion etc.

Within each folder, subfolders can be created to store messages that relate to one area of the project; for example, under the project “new web site,” you might have the following subfolders: Design, ideas, notes, input, management and webmaster.

#4. Take advantage of automated filing. Microsoft Outlook, Entourage and Apple Mail have features for automatically assigning e-mails — from specific senders or about certain subjects — to pre-assigned folders. E-mails then show up in your main inbox list, but are also filed under their specified topic.

#5.Finally, when new e-mails come in, don’t let them linger in your mailbox, hoping they will read themselves. For every incoming message you have, take at least one of the following four actions:

•Reply immediately whenever possible
•Delete the message
•Forward when appropriate
•File the message in the appropriate folder

Warning! Don’t fall into the trap of using “ignore” as an option for dealing with incoming messages. Anything you are trying to ignore becomes a loose end and a big energy drain.

Want more tips? Just click here to access the Essential Email online program at no charge.

If you’re on a roll with this “Simplify Your Online Life” series of posts, don’t stop now. Set aside 15 minutes each day this coming week (first thing in the morning works well) to work on organizing your e-mail. Please leave me a comment at the bottom of this article to let me know how it’s going. Stay tuned, and check back next Wednesday when the “Simplify Your Online Life” series continues with a look at how to zero out your e-mail inbox — seriously

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Man sues Microsoft, Google for $30,000,000 for his email accounts

Wednesday, April 22nd, 2009

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Chicago (IL) – A Utah man is suing Microsoft, Google and Bill Gates for $30,000,000 alleging that his email accounts were blocked by the companies.
Ronnie McDaniel filed the suit in a Utah district court at the end of last week. He claims both Microsoft and Google have shut down his access to email.
In the filing he alleges his outgoing email was “locked up” and his email security breached without his knowledge. He said: “My Internet privacy has been tampered with and my e-mail security has been breached after numerous contacts and pleas ti defendants with no attempt at resolution.”
He wants the court to launch an “investigation into all accounts and circumstances and $30,000,000 in lost revenue from the defendants”.
We doubt Mr McDaniel has a leg to stand on given that the number of other email accounts he could use are legion, and that the problem is more likely to be a technical one rather than a conspiracy between the two major software giants.

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Social Media collides with the Unstructured Content world

Tuesday, April 21st, 2009

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nformation Technology and Interactive Marketing have been on the road headed toward collision for a couple of years now. However, the recession that started in 2008 that quickly became the crisis in 2009 has accelerated the collision. The collision discussed in this paper is over building effective strategies for unstructured information strategies. The superficial reason for the collision is predicated upon the ideas and philosophies around Web 2.0.

Web 2.0 (or better called, the Social revolution) is fundamentally changing the way we think about, use, and interact with each other and information. The real cause of the collision can be found by examining the birth of Social Software. Not commonly known, Social Software was not born as the result of some technology genius in a software technology company. Rather it had been bred in the science, anthropology, and psychology labs. These origins can be found in the scientific studies examining how organisms and humans naturally learn from, and associate with, others. It is from this understanding that social scientists went on to create theories for social software and how it could be used to emulate what we already find in nature and psychology.

After the success of MySpace and Facebook, Social went mainstream. Unfortunately for the rest of us, the software vendors didn’t have access to these scientists or intuitively understand the psychological reasons behind the culture changing MySpace phenomenon. Equally as unfortunate, the software labs didn’t have a great plan for integrating the Social tools with other traditional collaboration tools.

Marketing was the first to adopt (and hence become the experts) in the Social revolution. Why? Follow the money. Marketing adopted these technologies first because it had been proven that social software could influence the way that money is spent and how Brands could be created and reinforced. So, the Interactive Agencies have become not just experts in the technology, they’ve become experts in information sharing and dissemination strategies. Not only are they the experts in Social, they are the experts in building “Brands” and finding the compelling reason, or “conversation”, to influence people to utilize these new platforms. To find the proof, just look at a few of the interactive marketing trade magazines or websites – they are all talking social as the next generation marketing paradigm. The proof of the Social information revolution can be found in a multitude of collaboration sites. As an example, there have been social platforms built for scientists not only exchange information, but for unrelated scientists to collaborate on specific science projects and have their information publically available for other scientists to study.

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